What exactly are primary and secondary tickets?
A primary ticket is when it’s sold for the very first time, at the price the organisers set (although ticketing sites may add small service charges). This can include buying from the box office, the performer or primary ticketing sites like Ticketmaster, SeeTickets, London Theatre and more. A primary ticket can be known as face value
A secondary ticket – also known as resale – is when that ticket gets sold on again, sometimes for a higher price.